Terms & Cancellation Policy

Bookings & quotes

Submitting the booking form is a request, not a confirmed appointment. We will contact you to confirm the date, time window and final price. Prices shown are starting prices and can vary with vehicle size and condition.

Service area

We normally travel up to 20 miles from Swindon. Further afield may still be possible — we will let you know when we confirm your booking.

Insurance

We are fully covered by public liability insurance on every job, so your vehicle and your property are protected while we work.

Equipment, water & what we need from you

We bring all of our own professional equipment and products, and we carry our own water — so there is no need to supply anything from your outside tap. All we need from you is access to a power source and safe, legal access to the vehicle with enough space to work around it. If power access is limited, please tell us in advance so we can plan for it.

Weather

We aim to make reasonable adjustments based on the conditions on the day. If work cannot be carried out safely or to our standard, we will arrange to reschedule your booking at no extra cost.

Cancellations & changes

• Please give us as much notice as you can — at least 24 hours where possible — if you need to cancel or move your appointment.
• Rescheduling is free and we will always try to find a slot that suits you.
• If nobody is available and the vehicle cannot be accessed when we arrive, we may not be able to complete the booking that day.
• We may need to cancel or reschedule for weather, illness or vehicle breakdown. If we do, you will not be charged.

Maintenance plans

Monthly maintenance cleans run on a rolling basis. You can pause or stop at any time by letting us know before your next scheduled visit.

Payment methods

Payment is due on completion of the work unless agreed otherwise in advance. Bank transfer is our main payment method, but we are happy to work with whatever you have access to — just let us know what suits you when we confirm your booking.

Condition of vehicles & results

We take great care with every vehicle. Pre-existing damage, deep stains, heavy oxidation, failing trim or previous poor repairs may limit the achievable result. We will always tell you what is realistic before we start, and we are not responsible for faults that existed before the work.

Problems

If you are unhappy with anything, tell us straight away on 07913 411420 or info@pppowerdetailing.com and we will do our best to put it right.